Initial Disclosure
Important Information about our Insurance Service
The Financial Services Authority is the independent watchdog that regulates financial services. It requires us to give you this information. Use this information to decide if our services are right for you.
Caravanwise Limited is a Specialist Insurance Intermediary. We currently offer three insurance schemes, one for motor caravans, one for touring caravans (including folding campers/trailer tents) and one for static caravans. In each case we only offer one policy. We will tell you the main details of cover and any significant exclusions and leave the final decision to yourself. Our service, therefore, does not provide advice on the choice of policy. A full printed specimen copy of the policy, that you are considering applying for, is available on request.
A summary of cover is enclosed with your quotation confirmation or can be downloaded from this site.
Cover is provided on the basis of the information you have provided and you are solely responsible for ensuring that the sums insured are adequate. Your contract with us is subject to the law of England and Wales. Cover is subject to the completion of a satisfactory proposal form and prompt supply of the supporting documents requested. The Underwriter reserves the right to refuse to accept any proposal form. We will not issue insurance documents where the full premium has not been paid unless direct debit arrangements made, or where a satisfactory proposal form has not been received, including all of the required supporting documents. When we receive your premium we will hold it in a trust account as an agent of the insurance company.
Administration Charges
Where a change in your circumstances, mid-term adjustment, or your loss of documents, including cheques, which you advise us of, requires us to undertake administrative work, we will charge a fee for this. The maximum fee that we will charge is £10 for any one amendment or £20 at cancellation. This is in addition to any additional premium or administration charges made by the insurer. We make an administration charge of £10 at inception and £10 at the renewal of your policy which is non-refundable.
Complaints
We and your insurers endeavor to provide you with a high level of service at all times. If you wish to make a complaint regarding your policy, or the insurer, you will need to follow the procedures detailed in your policy booklet, a copy of which is available from ourselves at any time. If you have a complaint regarding any aspect of the service provided by Caravanwise Limited please write with full details in the first instance to: Caravanwise at our Christchurch address, or telephone 01425 280078. If you are not satisfied with the way any complaint is dealt with please write to the Managing Director, Caravanwise Limited at our Christchurch address. If you cannot settle your complaint with us, you may refer it to the Financial Ombudsman Service, South Quay Plaza,183 Marsh Wall, London E14 9SR Telephone: 0845 080 1800.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.
Caravanwise Limited Registered office: 100 Ringwood Road, Walkford, Christchurch BH23 5RF Registered in England and Wales number 3560388 Caravanwise Limited is authorised and regulated by the Financial Services Authority. Our FSA Register number is 304081. Our permitted business is selling and administering general insurance contracts. number is 304081. Our permitted business is selling and administering general insurance contracts. You can check this on the FSA's Register by visiting the FSA's web site www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
Telephone: 01425 280078 Email: admin@caravanwise.co.uk