Initial Disclosure
Important Information about our Insurance Service
The Financial Services Authority is the independent watchdog that regulates financial services. It requires us to give you this information. Use this information to decide if our services are right for you.
Caravanwise Limited is an Insurance Intermediary. We currently offer four insurance schemes, one for motor caravans, one for touring caravans, one for folding campers and one for static caravans. In each case we only offer one policy, which is underwritten by NIG. We will tell you the main details of cover and any significant exclusions and leave the final decision to yourself. Our service, therefore, does not provide advice on the choice of policy. A full specimen copy of the policy, that you are considering applying for, is available on request. A summary of cover is enclosed with your quotation confirmation and is available on this web site.
In each case the contract is subject to the law of England and Wales. Cover is subject to the completion of a satisfactory proposal form and prompt supply of the supporting documents requested. NIG reserve the right to refuse to accept any proposal form. We will not issue insurance documents where the full premium has not been paid unless direct debit arrangements are made, nor will we issue documents where a satisfactory application has not been received, including all of the required supporting documents. When we receive your premium we will hold it for and as an agent of the insurance company.
We offer legal protection and uninsured loss recovery policies arranged in association with LawShield UK Limited and underwritten by Equity Red Star at Lloyds. Claims are handled by Lawshield for these policies.
Administration Charges
Where a change in your circumstances, mid-term adjustment, or your loss of documents, including cheques, which you advise us of, requires us to undertake administrative work, we will charge a fee for this. The maximum fee that we will charge is £10 for any one amendment, £20 at cancellation. This is in addition to any additional premium or administration charges made by the insurer. We make an administration charge of £5 at inception and renewal of your policy which is non-refundable.
Complaints
We and your insurers endeavour to provide you with a high level of service at all times. If you wish to make a complaint regarding your policy, or NIG, you will need to follow the procedures detailed in your policy booklet, a copy of which is available from ourselves at any time. If you have a complaint regarding any aspect of the service provided by Caravanwise Limited please write with full details in the first instance to: Anne Wherrett, Caravanwise Manager at our Christchurch address, or telephone 01425 280078. If you are not satisfied with the way any complaint is dealt with please write to the Managing Director, Caravanwise Limited at our Christchurch address. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.