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Making a Claim

To make a claim you can obtain a claim form from your broker or call us direct on 0845 607 1626.

Rights of Cancellation

If you are not entirely satisfied with your policy return your Policy booklet and Schedule to your agent or to ourselves within 14 days of receipt. We will refund any premium paid in full.

Your Satisfaction

We and your Broker or Agent will endeavour to provide you with a high level of service. If you have a complaint please contact:
The Broker or Agent who arranged the policy for you,
Or;
NIG at Crown House, 145 City Road, London EC1V 1LP.

If you are not satisfied with the way your complaint is dealt with, please write to the Managing Director of NIG at the address shown above.

If we cannot resolve the differences between us, you can refer your complaint to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone number 0845 080 1800.

Details about our Regulator

NIG is authorised and regulated by the Financial Services Authority. The Financial Services Authority website which includes a register of all regulated firms can be visited at www.fsa.gov.uk/register, or the Financial Services Authority can be contacted on 0845 606 1234.

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance advising and arranging is covered for 100% of the claim, without any upper limit.

Information can be obtained on request, or by visiting the Financial Services Compensation Scheme website at fscs.org.uk.

NIG is the trading name of The National Insurance and Guarantee Corporation Limited. Registered Office: Crown House, 145 City Road, London EC1V 1LP. Registered in England & Wales number 42133.
NIG is authorised and regulated by the Financial Services Authority. Our FSA register number is 202263.Our permitted business is selling and administering contracts of general insurance.

VER4/02/08

www.nig.com

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