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Making a Claim
In the event of a claim you can contact our claims department at 12 Harborne Road, Edgbaston, Birmingham B15 3AA. Telephone Claim Call number 0845 607 1626
Rights of Cancellation
If this cover does not meet your requirements, please return all your documents (including the certificate) to your broker or agent within 14 days of receipt. We will return any premium paid less a pro rata charge for the number of days for which cover has been given. The full annual premium is due if a total loss claim has been made.
How to Complain
If you wish to make a complaint you can write to the Managing Director at The National Insurance and Guarantee Corporation Limited, Crown House, 145 City Road, London EC1V 1LP. If we cannot resolve the differences between us, you may refer your complaint to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone Number 0845 080 1800.
Details about our Regulator
NIG is authorised and regulated by the Financial Services Authority. The Financial Services Authority website which includes a register of all regulated firms can be visited at www.fsa.gov.uk/register, or the Financial Services Authority can be contacted on 0845 606 1234.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the Financial Services Compensation Scheme at www.fscs.org.uk. |
